Privacy Policy

This Privacy Policy ("Policy") describes the personal data practices of ph897 ("ph897," "we," "us," "our") in connection with the online casino, sports betting, and related gaming services available through the ph897 platform at ph897.cam and its associated interfaces (collectively, the "Platform").

ph897 is committed to protecting the privacy and personal data of all individuals who register for and use the ph897 Platform, including players from Manila, Cebu, Davao, and communities across the Philippines. This Policy explains what personal information ph897 collects, the purposes for which that information is processed, how it is stored and secured, who it may be shared with, and what rights you hold as a data subject under Philippine law.

By registering for an Account on the ph897 Platform or by continuing to use the Platform's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the ph897 Platform.

For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, ph897 acts as the personal information controller in respect of all personal data collected through the ph897 Platform.

ph897 is responsible for determining the purposes and means of processing personal data submitted by or collected in connection with registered users of the ph897 Platform. Where ph897 engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by contractual data processing obligations consistent with applicable Philippine data privacy law.

For all data privacy inquiries, requests to exercise data subject rights, or complaints regarding ph897's handling of personal data, please contact ph897 using the details set out in Section 14 of this Policy.

ph897 collects personal data through several channels: information you provide directly during registration and account use, information generated automatically through your interaction with the Platform, and information received from authorised third-party verification services. The specific categories of data ph897 collects are set out below.

3.1 Registration and Account Data

When you create a ph897 Account, we collect: your full legal name, date of birth, Philippine mobile number or email address, and a password of your choosing. You may also be asked to provide a residential address and nationality during the KYC verification process.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR licensing requirements and Philippine anti-money laundering regulations, ph897 collects identity documents from members prior to processing withdrawal requests. Accepted documents include: Philippine national ID (PhilSys), UMID card, passport, driver's license, PRC ID, and voter's ID. Copies of these documents are stored securely and processed solely for identity verification and regulatory compliance purposes.

3.3 Financial Transaction Data

ph897 collects records of all financial transactions conducted through your Account, including: deposit amounts, deposit methods (GCash account reference, Maya wallet reference, BPI/BDO/Metrobank account details used for transfers), withdrawal requests, withdrawal amounts, and payment processing records. This data is necessary for account management, payment processing, and anti-money laundering compliance.

3.4 Gaming Activity Data

ph897 automatically records data relating to your gaming activity on the Platform, including: games played, bet amounts, win and loss records, session durations, bonus usage, wagering history, and responsible gaming tool settings. This data is used for account management, regulatory reporting, responsible gaming monitoring, and dispute resolution.

3.5 Technical and Device Data

When you access the ph897 Platform, technical data is automatically collected including: IP address, device type and model, operating system, browser type and version, referring URL, pages visited, time and duration of visits, and clickstream data. This information is used for security monitoring, fraud detection, platform optimisation, and analytics.

3.6 Communications Data

ph897 retains records of communications you have with our customer support team, including live chat transcripts, email correspondence, and any feedback or complaint submissions. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

ph897 processes personal data collected through the Platform for the following specific purposes:

• Account creation and management: To establish, maintain, and administer your ph897 Account, including processing login requests, updating account settings, and managing responsible gaming tool configurations.
• Identity verification and KYC compliance: To verify that you meet ph897's eligibility requirements (including the 21+ age requirement), confirm the accuracy of registration information, and fulfil ph897's obligations under PAGCOR licensing and Philippine anti-money laundering regulations.
• Payment processing: To process deposit requests via GCash, Maya, BPI, BDO, Metrobank, InstaPay, QR Ph, GrabPay, and other supported payment channels; to process withdrawal requests to verified payment methods; and to maintain accurate financial records of all transactions.
• Gaming service delivery: To provide access to ph897's slot games, live casino, sports betting, sabong, bingo, and other gaming products; to settle bets and apply winnings to your account balance; and to manage bonus credits in accordance with applicable promotion terms.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other conduct that violates ph897's Terms & Conditions or applicable Philippine law.
• Regulatory compliance and reporting: To fulfil ph897's obligations under PAGCOR licensing, Philippine anti-money laundering reporting requirements, and any other applicable regulatory obligations.
• Responsible gaming: To monitor gaming activity for indicators of problematic gambling behaviour, to administer voluntary responsible gaming tools including deposit limits, session alerts, loss caps, and self-exclusion, and to communicate with members regarding responsible gaming resources.
• Customer support: To respond to inquiries, process complaints, and resolve disputes submitted through ph897's support channels.
• Platform improvement and analytics: To analyse aggregated, anonymised user behaviour data to identify opportunities to improve the ph897 Platform, optimise game performance, and enhance the overall player experience.
• Marketing communications (where consent applies): To send promotional offers, bonus notifications, and product updates to members who have opted in to receive such communications from ph897.

Under the Philippine Data Privacy Act of 2012, ph897 relies on the following lawful bases to process your personal data:

• Contractual necessity: Processing required to perform the contract with you — specifically, to operate your ph897 Account, process transactions, and deliver gaming services — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with ph897's obligations under PAGCOR regulations, Philippine anti-money laundering laws, KYC requirements, and other applicable Philippine statutory obligations is carried out on the basis of legal compliance.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring is carried out on the basis of ph897's legitimate interests, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics features is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent for marketing communications at any time as described in Section 12 of this Policy.

ph897 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. ph897 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Game Providers and Technology Partners

ph897 integrates gaming software from licensed third-party providers including JILI Gaming, PG Soft, Pragmatic Play, and others. These providers may receive limited technical data necessary to deliver game functionality. All such providers are bound by contractual data processing obligations.

6.2 Payment Processors

Financial transaction data is shared with payment processing partners — including GCash (GXI), Maya (Voyager Innovations), InstaPay network participants, and Philippine commercial banks — to the extent necessary to execute deposits and withdrawals. These processors operate under their own privacy and security obligations as regulated financial institutions in the Philippines.

6.3 Identity Verification Services

KYC documentation may be processed through authorised third-party identity verification platforms engaged by ph897 to fulfil its regulatory obligations. These services process identity documents solely for verification purposes under strict confidentiality obligations.

6.4 Regulatory and Law Enforcement Authorities

ph897 is required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities when required by law, court order, or regulatory directive. ph897 will comply with such requirements and, where legally permitted, will notify affected users of such disclosures.

6.5 Professional Advisers

ph897 may disclose personal data to its legal advisers, auditors, and compliance consultants on a strictly need-to-know basis, subject to professional confidentiality obligations.

The ph897 Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and collect analytics data. A cookie is a small text file placed on your device by the ph897 Platform when you visit the site.

7.1 Types of Cookies Used

• Essential cookies: Necessary for core Platform functionality, including maintaining your authenticated login session, remembering your account preferences, and enabling secure transactions. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors interact with the ph897 Platform — such as pages visited, session duration, and navigation paths — to help ph897 improve the platform experience.
• Functional cookies: Store your preferences such as language settings, responsible gaming tool configurations, and display preferences to personalise your ph897 experience across sessions.
• Security cookies: Used for fraud detection, bot prevention, and session security monitoring. These help ph897 protect your account from unauthorised access attempts.

7.2 Managing Cookies

You may configure your browser to block or delete cookies. However, disabling essential cookies will impair the functionality of the ph897 Platform, including your ability to log in to your account. For most modern mobile browsers used by Filipino players — Chrome on Android, Safari on iOS — cookie settings are accessible through the browser's privacy or settings menu.

ph897 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and contractual obligations. The following general retention principles apply:

• Active account data: Account registration data, KYC documents, financial transaction records, and gaming activity data are retained for the duration of your active Account and for a minimum period of five (5) years following Account closure, consistent with Philippine anti-money laundering record-keeping requirements.
• Communications data: Customer support records and correspondence are retained for a minimum period of three (3) years from the date of the relevant interaction.
• Technical and device data: Log data and IP records are typically retained for twelve (12) months for security and fraud prevention purposes, unless required for an ongoing investigation.
• Marketing consent records: Records of marketing consent and opt-out requests are retained for a minimum of five (5) years as evidence of lawful processing.

Where personal data is no longer required for any lawful purpose, ph897 will securely delete or anonymise such data in accordance with its internal data lifecycle management procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph897. ph897 will respond to valid rights requests within thirty (30) days of receipt, or within such extended period as may be permitted by applicable law.

ph897 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and the ph897 Platform is encrypted using TLS (Transport Layer Security) with 256-bit encryption, ensuring that data cannot be intercepted during transmission over public networks.
• Encryption at rest: Sensitive personal data stored on ph897's infrastructure, including KYC documents and financial records, is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data is restricted to ph897 personnel and authorised third parties on a strict need-to-know basis. Administrative access to data systems is protected by multi-factor authentication.
• Security monitoring: ph897 maintains continuous security monitoring of its Platform infrastructure to detect and respond to attempted intrusions, suspicious activity, and potential security incidents.
• Vulnerability management: ph897 conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in its Platform and data systems.
• Staff training: ph897 personnel who handle personal data receive regular training on data privacy obligations, security best practices, and incident response procedures.

The ph897 Platform is strictly intended for individuals who are at least 21 years of age, consistent with PAGCOR's age requirements for participation in real-money online gaming in the Philippines. ph897 does not knowingly collect personal data from individuals under the age of 21.

ph897's KYC identity verification process is specifically designed to identify and prevent underage individuals from accessing real-money gaming services. Where ph897 becomes aware that personal data has been collected from an individual under 21 years of age, it will promptly delete such data, void any associated Account, and refund any deposits made, in accordance with its Terms & Conditions and applicable Philippine law.

If you are a parent or guardian and have reason to believe that your child under the age of 21 has submitted personal information to ph897 or has created a ph897 Account, please contact ph897 immediately using the contact details in Section 14 so that appropriate action can be taken.

ph897 may send you promotional emails, SMS messages, and in-platform notifications regarding bonuses, new game launches, special offers, and other ph897 promotions, provided that you have given your consent to receive such communications during registration or through your account settings.

You may withdraw consent to receive marketing communications from ph897 at any time by: (a) clicking the "unsubscribe" link contained in any marketing email; (b) updating your communication preferences in your ph897 Account settings; or (c) contacting ph897 support directly with a request to opt out of marketing communications.

Withdrawal of consent to marketing communications will not affect your ability to continue using the ph897 Platform or receiving service-related communications that are necessary for account management (such as transaction confirmations, security alerts, and responsible gaming notifications).

ph897 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform operations. The effective date of any revised Policy will be clearly indicated at the top of this page.

Where changes to this Policy are material — meaning they significantly alter the way ph897 processes your personal data or your rights as a data subject — ph897 will provide advance notice of such changes through email notification to your registered address or through a prominent notice displayed on the ph897 Platform prior to the changes taking effect.

Your continued use of the ph897 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Policy, you should cease use of the Platform and may request Account closure in accordance with ph897's Terms & Conditions.

For all personal data inquiries, requests to exercise data subject rights, or complaints regarding ph897's privacy practices, please contact us through the following channels:

• Live Chat Support: Available 24 hours a day, 7 days a week, directly within the ph897 Platform. This is the fastest way to reach our team for urgent data privacy matters including suspected unauthorised account access.
• Email: [email protected] — for data access requests, correction requests, erasure requests, and formal data privacy complaints. Please include "Data Privacy Request" in the subject line of your email.

ph897 aims to acknowledge all data subject rights requests within five (5) business days and to resolve them within thirty (30) calendar days, or within such extended period as may be permitted by applicable Philippine law. Complex requests may require additional time; ph897 will notify you of any such extension within the initial acknowledgement period.

Escalation to the National Privacy Commission

If you are not satisfied with ph897's response to a data privacy complaint, you have the right to escalate the matter to the Philippine National Privacy Commission (NPC). The NPC is the supervisory authority responsible for overseeing compliance with the Philippine Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through the NPC's official government channels.